Date of Award


Degree Name

Master of Arts



First Advisor

Dr. Dale Brethower

Second Advisor

Dr. Norman Peterson

Third Advisor

Dr. Dick Malott

Access Setting

Masters Thesis-Open Access


The action goal of the study was to reduce performance deficits of relief employees who operated a Group Home, though use of a Job Model, self-recording, and performance information. The research goal was to ascertain if generalization occurred from performance accomplishments targeted by the intervention to accomplishments not targeted. Overall performance means increased over 34 percentage points for subjects following the Job model intervention and rose further after self-recording and feedback were introduced. The use of a partial Job Model resulted in performance improving or maintaining in five of six nontargeted accomplishments. When Subject A received the Job Model, self-recording, and feedback, Subject B showed improvements in only four accomplishments. Supervisors created substantial performance improvements using these procedures without allocating additional resources, and while being on-site for only 9 hours of a 36-hour shift.