According to Alvin Toffler's book The Third Wave, the expert is not longer on a towering pedestal. More and more, lay people are being added to the decision making process in hospitals, in industry, and even in schools. Parents and students are expressing the new attitude, "You don't have to be an expert to know what you want."
Starks, G. (1981). Learning the Ropes--Survival Techniques for College Freshmen. Reading Horizons, 21 (3). Retrieved from http://scholarworks.wmich.edu/reading_horizons/vol21/iss3/10